And there was also some confusion - yet again - that I was saying the files were not 5.1 surround, which has never been what I told them. I am still skeptical, because the engineers could give no information on WHEN the "no longer mono" happened. Unfortunately, I got home so late that I am only now at 10pm downloading "Return of the King" and will let it continue after I go to bed, so I won't have anything to report until tomorrow. They suggested that I try to download them now. Both the SD and HD use the same audio files (I was told by the WB guy) so they SHOULD be fixed at the same time.īUT today I got an email from iTunes customer support saying that the engineers had reported back to him that the files are no longer mono. There is every indication that neither version was fixed. I don't know what gave you the impression that the HD version may have been fixed. The forum was down due to maintenance, apparently. Hopefully next time someone brings a problem to their attention, that customer will be listened to, instead of being swatted away like an annoying fly. There are people out there who WILL be watching those digital files, and they deserve at least a stereo soundtrack. Their "Customer Service" was not serving the customer at all. And when I brought it to the attention of iTunes and Warner Bros, they just passed the buck back and forth and stopped communicating with me. They're supposed to provide consumers with a product of a certain quality, and they were not. Like you, I have the Blu-rays, so why would I settle for crappy digital files on a small screen? It might be handy to be able to refer to them on a portable device, but the thought of listening to them in glorious mono sound is abhorrent to me! You mean was it worth the seven months of effort? Well, as I said in my letter to Peter Jackson, I will probably never watch the digital movies anyway.
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